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CSA Travel Protection

Troubles such as illness, injury of a family member, adverse weather causing delayed flights or lost luggage can occur when you least anticipate them and may affect your vacation. Travel insurance can help protect your vacation investment and provides the comfort you need to enjoy your trip. If you decide to purchase travel insurance, you have the option of using our preferred partner, CSA Travel Protection. CSA's plans safeguard you before, during and after your trip with important insurance coverage, 24-hour emergency assistance services, identity theft resolution service and concierge services.


Although you probably don't want to think about it, travel involves some unique risks. To be sure you're prepared, ask yourself the following questions:

Could I miss my trip and lose my vacation investment too? Unfortunately, the answer is yes. If you have to cancel or postpone that dream vacation, you will probably lose some or all of the money you have pre-paid. You may be able to reschedule the vacation, but will you have the money to pay for it?

Could it cost me extra money if I'm forced to come home early? You bet. There are usually additional costs involved when you unexpectedly have to return home, plus you may not get any money back for the missed portion of your trip.

Should I be concerned about medical insurance when I'm away from home? Definitely. Your medical coverage may be limited away from home, or you may not be covered at all, especially when traveling outside of the country. It's wise to check on this before you travel. Also, how will you find adequate medical facilities when you're traveling? What if you require costly emergency medical evacuation?

Would I benefit from expert help available when I need it? Yes, you probably would. When you're away from home, anything can happen. From a simple case of lost luggage to major medical emergencies, having someone there whenever and wherever you need them can make a huge difference during times of distress.


Benefits and services are described on a general basis. For complete details on policy exclusions and benefits, contact CSA for a sample Description of Coverage or Policy.

Some of the Covered Reasons for Trip Cancellation and Trip Interruption Include:

  • Covered Sickness, Injury, death of you, a Family Member or Traveling Companion
  • Common Carrier delays resulting from inclement weather, mechanical breakdown, or unannounced strikes
  • Financial insolvency of a travel supplier (when purchased by final trip payment)
  • Jury Duty
  • Your primary residence or accommodations at your destination are made uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster
  • Mandatory hurricane evacuations
  • Being called into emergency military duty for a natural disaster
  • A documented theft of passports or visas
  • Your involuntary termination of employment or layoff after you've been working with the same employer for 1 year
  • A terrorist act which occurs in your scheduled trip departure city or in a city to which you are scheduled to travel while on your trip, and which occurs within 30 days of your Scheduled departure date


The table below provides a side-by-side comparison of the coverage and benefit limits of the CSA Comfort and CSA Luxe plans.

Coverage (Underwritten by Generali U.S. Branch) CSA Comfort Plan Maximum Benefit Limits CSA Luxe Plan Maximum Benefit Limits
Trip Cancellation 100% of Trip Cost 100% of Trip Cost
Trip Interruption 150% of Trip Cost 150% of Trip Cost
Travel Delay ($150 per person daily limit applies) $1,000 Per Person $1,000 Per Person
Missed Connection $500 Per Person $1,000 Per Person
Baggage Coverage $1,000 Per Person $1,500 Per Person
Baggage Delay Coverage $200 Per Person $500 Per Person
Medical and Dental Coverage $50,000 Per Plan $250,000 Per Plan
Emergency Assistance and Transportation $250,000 Per Plan $1,000,000 Per Plan
Rental Car Damage $25,000 Per Plan $50,000 Per Plan
Accidental Death and Dismemberment - Air Flight Accident $100,000 Per Person/
$250,000 Per Plan
$200,000 Per Person/
$200,000 Per Plan
Accidental Death and Dismemberment - Travel Accident Not Available $50,000 Per Person/
$100,000 Per Plan

Note: Maximum limits listed above are per person, unless otherwise noted. Insurance coverage provided to all travelers listed on the policy, who must be residents of the United States or purchase this insurance within the United States.

Benefits and services are described on a general basis. Certain terms and conditions may apply.

Both the CSA Comfort and CSA Luxe plans also come with identity theft resolution service, 24-hour emergency assistance services and concierge services described below.

(Provided by CSA’s Designated Provider)

Identity Theft Resolution Service
A service that provides assistance when your identity has been compromised while traveling on your vacation. This service is automatically included for a full 180 days starting on your scheduled departure date. ID Theft Resolution does not include, and shall not assist you for thefts involving non-U.S. bank accounts.

24-Hour Emergency Assistance Services
These services offer on-the-spot and immediate assistance for unexpected problems that can arise during your trip. The hotline operates 24/7 for help anytime, anyplace while traveling.

Concierge Services
Get pre-trip assistance, and help scheduling golf tee times, making restaurant, airline and rental car reservations, and ticketing for entertainment and other special events.


Comfort Plan (G-5VTG) Cost Per Person

Trip Cost Bands Ages 0-55 Ages 56-70 Ages 71+
$0 $18 $34 $40
$.01 - $500 $27 $49 $58
$500.01 - $1,000 $41 $79 $93
$1,000.01 - $1,500 $55 $109 $129
$1,500.01 - $2,000 $70 $144 $170
$2,000.01 - $2,500 $88 $184 $217
$2,500.01 - $3,000 $107 $224 $264
$3,000.01 - $3,500 $121 $259 $306
$3,500.01 - $4,000 $140 $299 $353
$4,000.01 - $4,500 $159 $344 $406
$4,500.01 - $5,000 $178 $374 $441
$5,000.01 - $5,500 $206 $419 $494
$5,500.01 - $6,000 $220 $469 $553
$6,000.01 - $6,500 $248 $499 $589
$6,500.01 - $7,000 $267 $539 $636
$7,000.01 - $8,000 $305 $619 $730
$8,000.01 - $9,000 $337 $669 $789
$9,000.01 - $10,000 $370 $759 $896

For trips longer than 31 days, or trip costs over $10,000, please call your Vacations To Go travel counselor. Rates above do not include a $6 service fee.

Luxe Plan (G-6VTG) Cost Per Person

Trip Cost Bands Ages 0-55 Ages 56-70 Ages 71+
$0 $32 $50 $66
$.01 - $500 $39 $60 $79
$500.01 - $1,000 $67 $105 $139
$1,000.01 - $1,500 $95 $146 $193
$1,500.01 - $2,000 $126 $190 $251
$2,000.01 - $2,500 $158 $235 $310
$2,500.01 - $3,000 $189 $280 $370
$3,000.01 - $3,500 $226 $325 $429
$3,500.01 - $4,000 $263 $370 $488
$4,000.01 - $4,500 $289 $420 $554
$4,500.01 - $5,000 $331 $455 $601
$5,000.01 - $5,500 $373 $510 $673
$5,500.01 - $6,000 $404 $570 $752
$6,000.01 - $6,500 $446 $605 $799
$6,500.01 - $7,000 $483 $645 $851
$7,000.01 - $8,000 $525 $740 $977
$8,000.01 - $9,000 $578 $800 $1,056
$9,000.01 - $10,000 $630 $905 $1,195

For trips longer than 31 days, or trip costs over $10,000, please call your Vacations To Go travel counselor. Rates above do not include a $6 service fee.


Pre Existing Medical Condition Exclusion
Pre-existing medical conditions can be covered by the Comfort and Luxe plans if certain requirements are met. Please see a sample Description of Coverage or Policy for full details.

10-Day Free Look
CSA stands behind their products and services. That's why they offer a 10-day free look on their travel protection plans. You'll have the ability to cancel your plan and receive a full refund of your plan cost if you aren't completely satisfied - as long as you haven't left for your trip or filed a claim.

Policy Confirmations
You will receive a Description of Coverage (or Policy for residents of certain states) which describes the benefits and limitations in detail. If you do not receive your documents within 10 days or 24 hours for email, call CSA Travel Protection at 800-994-3765.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.