Cancellation Protection Plan and Additional Baggage Protection

Windstar provides two types of coverage for cruisers, the Standard Cancellation Protection Plan (CPP Standard Plan) and the Platinum Cancellation Protection Plan (CPP Platinum Plan). Rates vary, so please ask your Vacations To Go cruise counselor for the cost of coverage for the cruise you’ve selected.

CPP Standard Plan

The CPP Standard Plan will allow you, for any reason, to provide written cancellation up to 24 hours prior to scheduled cruise or tour departure and receive a refund equal to 80% of the applicable cancellation fee (90% if you purchased our CPP Platinum Plan).

In addition, Windstar automatically assumes an additional $500 of liability for lost, damaged or delayed baggage of passengers who purchase the CPP Standard Plan still subject, however, to the limitations in our baggage policies. For example, we do not cover losses while baggage is in the custody of airlines. The baggage policies of Windstar are explained in detail under Baggage Policy.

The CPP Standard Plan is not insurance; it provides no rights other than those explained above. For example: It does not protect double-triple-quad occupancy rates should one or more members of your party cancel nor does it cover expenses or unused services due to trip interruption.

CPP Platinum Plan

Our Platinum Cancellation Protection Plan (CPP Platinum Plan) enables you to supplement the CPP Standard Plan with insurance coverage and travel assistance services. The CPP Platinum Plan also increases the refund amount for cancellations made more than 24 hours prior to departure. In addition to the CPP Standard Plan benefits and the larger future cruise discounts or refunds, which are provided by Windstar Cruises, the CPP Platinum Plan provides you with the following insurance benefits:

Trip Cancellation coverage provides protection if you must cancel for a covered reason during the 24 hours prior to scheduled departure. This coverage pays for forfeited, published, non-refundable payments for unused arrangements of the cruise or cruise tour portion of travel booked through Windstar (up to a maximum of $20,000).

Trip Interruption coverage provides protection if your trip is interrupted after departure due to a covered reason. This coverage pays for forfeited, published, non-refundable payments for unused arrangements of the cruise or cruise tour portion of travel booked through Windstar and additional traveling expenses to return home (150% of your cruise/cruise tour cost, not to exceed $20,000).

Travel Delay coverage provides reimbursement for reasonable additional accommodations and traveling expenses incurred to rejoin the trip in progress when you are delayed for more than 12 hours, due to covered reasons (up to a maximum of US 1,000, accommodations subject to a daily limitation of $100).

Emergency Medical Expense coverage pays for medical, surgical and emergency dental care in the event you become sick or are accidentally injured while traveling; you must have first sought medical care during the trip. Benefits payable will not exceed the usual, customary and reasonable charges for similar services in the geographic area in which the services were rendered. Dental expenses are limited to $500. There is a $75 deductible. Various expenses are excluded; for example, hearing aids, eyeglasses, contact lenses, treatment arising from alcohol or substance abuse are not covered.

Trip Cancellation, Trip Interruption and Travel Delay coverage generally apply in the case of covered medical reasons and listed perils (such as severe weather and natural disasters) as stated in the Certificate of Insurance. The pre-existing medical conditions exclusion will be waived if the CPP Platinum Plan coverage is requested at time of booking and paid for at time of deposit. The CPP Platinum Plan does not cover amounts you pay for air travel or for other optional programs (such as pre-cruise hotels).

You will also receive the following 24-Hour Emergency Hotline Assistance Services, arranged by the CPP Platinum Plan administrator's designated provider:

Emergency Medical Transportation.
Medical Referral, Legal Referral, Lost Tickets and Passport Assistance Services.

IMPORTANT NOTE: This is a summary of coverage. Please refer to the Description of 24-Hour Emergency Hotline Services and Certificate of Insurance in the CPP Platinum Plan pamphlet available upon request from your Vacations To Go cruise counselor which contains the details of assistance services and insurance coverage, terms, conditions, exclusions and other applicable limitations. The CPP Platinum Plan is only available for U.S. residents. The CPP Standard and CPP Platinum Plans are optional, must be paid at time of deposit and are non-refundable.

Insurance coverage is provided by Commercial Union Insurance Company under Group Policy K970006. The CPP Platinum Plan is administered by CSA Insurance Services. These companies are not affiliated with Windstar.

This is not a complete description of all benefits and limitations. For full terms and conditions of coverage, ask your Vacations To Go cruise counselor. Prices, terms and conditions listed in this summary are subject to change without notice and need to be reconfirmed with your Vacations To Go cruise counselor at the time of booking.

If you book a Windstar cruise, you can purchase insurance from Windstar (CPP Standard Plan or CPP Platinum Plan) or from the independent insurance provider, CSA. Click here to see details of the CSA Vacation Guarantee.