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Holland America’s Cancellation Protection Plan

Cancel your vacation plans, for any reason, and receive a refund with a Holland America Line Cancellation Protection Plan (CPP). Get a refund of up to 80% of your total cruise vacation with a Standard Plan, or upgrade to the Platinum Plan to receive additional refunds, worldwide emergency assistance and other protections.

5 Reasons to Choose Holland America Line's Cancellation Protection

  1. Cancel before departure for any reason. Cancel up to 24 hours before departure under our Standard Plan or right up to departure with our Platinum Plan. We make it easy with no claims to submit or fine print to review.
  2. You get money back. Holland America Line refunds 80-90% of eligible amounts paid, for cancellations up to 24 hours prior to departure (or up to departure with the Platinum Plan).
  3. No exclusions for pre-existing conditions for either Standard or Platinum Plans.
  4. Same price for all ages. We offer the same excellent protection for everyone, at the same cost.
  5. Easy book. Cancellation Protection Plans can be booked until the date cancellation fees begin to accrue (varies by cruise). Opt in when making your booking or visit Manage my Bookings to add a plan to your existing reservation. 

Our Standard and Platinum plans at a glance
Unforeseen events do happen. When you book your next cruise, be sure to ask about our Cancellation Protection Plans to protect your cruise investment.
 

Benefits Provided by Holland America Line Standard Plan Platinum Plan
Cancellation for any reason Up to 24 hrs prior to departure Any time prior to departure
Cancellation fee refund Up to 80% total cruise vacation cost Up to 90% total cruise vacation cost
Extra Baggage Liability $500* $500*
Additional Benefits + Standard Plan Platinum Plan
Trip Interruption** Not included Up to 150% total cruise vacation cost
Trip Delay Not included Up to $500
Baggage/Personal Effects Not included Up to $1000*
Baggage Delay Not included Up to $500*
Emergency Evacuation / Repatriation Not included Up to $50,000
Medical & Dental Expense Not included Up to $10,000
Worldwide Emergency Assistance Services ◊ Not included 24/7

This is only a brief description of the programs – see additional details below

* In addition to Holland America Line's baggage liability
** Trip interruption benefits apply at the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line.
+ Additional benefits underwritten by Nationwide Mutual Insurance Company
◊ Worldwide Emergency Assistance Services provided by CareFree Travel Assistance TM

NOTE: CPP Standard is available to all guests, regardless of residency (excluding permanent residents of the United Kingdom).

CPP Platinum is not available to residents of New York State, Quebec, Puerto Rico or the United Kingdom.


CPP Standard Cancellation Plan Details 

Our Standard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid to Holland America Line. CPP Standard is available to all guests, regardless of residency, excluding permanent residents of the United Kingdom.
 
In addition, Holland America Line (HAL) automatically assumes an additional $500 (USD) of liability for lost, damaged or delayed baggage of guests who purchase the CPP Standard Plan still subject, however, to the limitations in our baggage policies. For example, we do not cover losses while baggage is in the custody of airlines. 
 
Please note: The CPP Standard Plan is not insurance – this is an optional purchase offered by and administered by Holland America Line. It may be added to your reservation to provide you with trip cancellation protection for up to 24 hours prior to the start of your scheduled travel. It provides no rights other than those explained above. For example, it does not protect double-triple-quad occupancy rates should one or more members of your party cancel, nor does it cover expenses for unused services due to trip interruption.
 
The CPP Standard Plan is available for purchase prior to the date on which cancellation fees begin to accrue. Payment is due at time of purchase. The cost of CPP Standard is non-refundable. The per person, per cruise cost is listed with the cruise fares. 

CPP Platinum Cancellation Plan Details 

Our Platinum Cancellation Protection Plan (CPP Platinum) enables you to supplement the benefits provided under the CPP Standard Plan with higher cancellation reimbursement and extends the eligible cancellation period up until the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line. CPP Platinum also provides insurance coverage for trip delays and interruptions, medical expenses and much more. In addition, CPP Platinum includes 24-hour worldwide emergency assistance services.
 
CPP Platinum is comprised of the following:
 
Cancel for Any Reason Waiver - Provided by Holland America Line
You may cancel for any reason prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive reimbursement equal to 90% of the eligible amounts paid to Holland America Line. Note: CPP Platinum does not protect double-triple-quad occupancy rates should one or more members of your party cancel prior to departure.
 
TRAVEL INSURANCE PROGRAM - Underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, OH

  • Trip Interruption: Enables you to cancel or interrupt your cruise vacation for illness, injury or death to you, an immediate family member or a traveling companion, as well as certain other non-medical reasons affecting you or your traveling companion, and receive up to 150% of your cruise vacation cost.
  • Trip Delay: If you miss the departure of your cruise due to carrier-caused delays or other specified reasons, you could be reimbursed up to $500 for additional accommodations, meals and “catch-up” transportation expenses.
  • Baggage Protection: If your baggage or personal property is lost or damaged, you could be reimbursed up to $1,000. If your bags are delayed or misdirected by a common carrier for more than 24 hours, you could be reimbursed up to $500 for the purchase of necessary personal effects.
  • Medical Expense Coverage: Should you become injured or sick during your vacation, you could be reimbursed up to $10,000 for medical expenses.
  • Emergency Evacuation/Repatriation: In the event that serious illness or injury requires air or ground transportation to a specialized facility or to return home, you could be provided up to $50,000 in covered medical services and supplies (coordinated by our 24-hour assistance provider) to help ensure your safe transport. Repatriation coverage provides for shipment of remains in the event of death during the cruise vacation.
This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

WORLDWIDE EMERGENCY ASSISTANCE - Services Provided by CareFree Travel AssistanceTM
 
Provides 24-hour assistance services including: pre-cruise health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance.
 
Note that the benefits and services provided in CPP Platinum are available only to guests who enroll in and pay the appropriate program cost to Holland America Line. Payment of the required cruise deposit does not automatically activate enrollment in CPP Platinum Protection. In order to activate enrollment, you must pay the appropriate program costs in addition to the required cruise deposit amount.
 
IMPORTANT: This is only a brief description of the program
 
The CPP Platinum Plan is in effect for cancellations for any reason up to the start of your scheduled travel. Other benefits and services provided in CPP Platinum are effective once you depart on your trip.
 
The CPP Platinum Plan is optional and available for purchase prior to the date on which cancellation fees begin to accrue. Payment is due at time of purchase. The cost of the cancellation portion of CPP Platinum is non-refundable. The per person, per cruise cost is listed with the cruise fares. Note that CPP Platinum is not available to residents of New York State, Quebec, Puerto Rico, or the United Kingdom.

This is not a complete description of all benefits and limitations. For full terms and conditions of coverage, ask your Vacations To Go cruise counselor. Prices, terms, and conditions listed in this summary are subject to change without notice, and need to be reconfirmed with your Vacations To Go cruise counselor at the time of booking.

If you book a Holland America cruise, you can purchase insurance from Holland America or from the independent insurance provider, Generali Global Assistance (formerly CSA Travel Protection). Click here to see details of the Go Plan from Generali Global Assistance.