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Travelers Who Are Hard of Hearing or Deaf

More and more cruise ships are equipped with TTY kits that supply text telephones, vibrating alarm clocks, flashing-light door buzzers and flashing-light or vibrating alarm clocks. Some ships also have assistive listening devices available on request for onboard shows and lectures. These items are in limited supply and must be confirmed at the time of booking. On some cruise lines, deaf passengers can also request the service of sign language interpreters for shows and lectures, with a minimum of 60 days advance notice.

Service Animals
Most cruise ships will permit travel with a service animal. However, each country has rules governing the entrance of animals, and you are responsible for obtaining all required permits for the animal to depart the vessel in non-U.S. ports. To learn about a country's rules regarding service animals, contact that country's consulate or embassy in Washington, D.C. Copies of these permits, along with proof of all necessary vaccinations for the return of your animal to the United States, should be faxed to the cruise line, and copies should be brought with you onboard the vessel. The cruise lines require proof of medical necessity and appropriate training certification for service animals.

How To Contact Us
Our Special Needs department is open Monday through Friday, 8am to 7pm, and Saturday and Sunday, 9am to 6pm, Central Time, and can be reached by calling 800-998-6902. We also offer three additional ways for people who are deaf or hard of hearing to communicate with us. To communicate via Email or Instant Messenger, click here and tell us how you wish to be contacted. Our next available special needs cruise counselor will contact you.

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