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Crystal Serenity Special Needs Info


All cruise ships have a limited number of accessible cabins and in-room special needs amenities such as TTY phones and vibrating alarm clocks. To obtain the cabin and amenities you require, book early. It is also important to communicate your special needs to your Vacations To Go cruise counselor prior to booking so he or she can determine whether your needs can be met.

The Special Needs information shown for this ship was provided by the cruise line and Vacations To Go is not responsible for any errors or omissions.

For complete information about this cruise ship, including a picture, click here.

To view a detailed list of accessible cabins and measurements, click here.

For passengers with limited mobility
Wheelchair accessible cabins Yes
Cabins with widened stateroom door Yes
Number of inside accessible cabins 0
Number of outside accessible cabins 4
Number of veranda accessible cabins 2
Number of suite accessible cabins 2
Closet bars lowered Yes
Elevators support wheelchairs Yes
Note: Must not exceed 22 inches
Elevators support scooters Yes
Note: Must not exceed 22 inches
Elevators support electric wheelchairs Yes
Note: Must not exceed 22 inches
Elevator access to all passenger decks Yes
Note: Must not exceed 22 inches
Early embarkation/disembarkation offered Yes
Note: Requires advance request
 
For passengers who are Hard of Hearing or Deaf
Infrared system in show area to amplify dialogue Yes
Note: Sennheiser Listening Assist System in Galaxy Lounge, Stardust Club and Hollywood Theater
Closed caption decoders on televisions Yes
Note: Contact reception desk to activate
For passengers with low vision or who are blind
Service animals allowed onboard Yes
For Passengers with Diabetes
24-Hour room service Yes
Refrigerator in cabin Yes
Sugar-Free desserts available Yes
Container for needle disposal on request Yes
Doctor on board Yes


The Special Needs department at Vacations To Go is open Monday through Friday, 8am to 7pm, and Saturday and Sunday, 9am to 6pm, Central Time.


800-998-6902