Over 8 million happy customers since 1984
Coronavirus Update: April 9, 2020
People who live in Houston and the surrounding area have been ordered to stay home until April 30 unless they are conducting essential business. Vacations To Go is based in Houston and all of our employees are now working from home.Customers should expect longer hold times and slower responses to emails than is normally the case. If you have an inquiry about an existing reservation and it is not urgent, please delay contacting us until after April 15, if possible.
We sincerely apologize for the inconvenience and appreciate your understanding as we work through an unprecedented number of vacation changes.
Below we’ve listed dates of suspended service by cruise line and provided links to each line's policy covering future cruise credits (FCCs) and refunds on cancelled sailings. We have also provided links to relaxed cancellation terms for bookings on future sailings.
In general, cruise lines are offering generous incentives to customers who accept future cruise credits (FCCs) in lieu of a refund on a sailing that has been cancelled by the cruise line. These FCCs can be applied to a future cruise on the same line and booked at Vacations To Go’s deeply discounted rates.
Cruise lines are advising customers who have cancelled and are due refunds that those funds will be returned within 30 to 90 days of the cancellation date.
No further action is needed if the booking is cancelled and it is not necessary to contact Vacations To Go.
American Cruise Lines
- Cancelled sailings: all departures through May 3
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Cruise with Comfort policy for bookings on future sailings
- Cancelled sailings: all departures through May 31
- Future cruise credit for sailings that have been cancelled by the cruise line
- Peace of Mind policy for bookings on future sailings
- Cancelled sailings: all departures through May 16
- Future cruise credit for sailings that have been cancelled by the cruise line
- Relaxed cancellation terms for future sailings
- Cancelled trips: all departures through June 30 and all 2020 cruises featuring the Oberammergau Passion Play
- Future cruise credit for sailings that have been cancelled by the cruise line
- Avalon Assurance policy for bookings on future sailings
- Cancelled sailings: all departures through May 11
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Request full refund and forfeit future cruise credit
- Cruise with Confidence policy for bookings on future sailings
- Cancelled sailings: all departures through May 1
- Rebooking offers for sailings that have been cancelled by the cruise line will be provided to affected customers.
- Relaxed cancellation terms for all sailings
- Cancelled sailings: all departures through May 11
- Carnival Spirit through June 30; Carnival Miracle through September 17; Carnival Legend through October 30; Carnival Radiance through November 1
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line (use the form provided to choose FCC or refund)
- Health and Sailing Update for future sailings
- Cancelled sailings: all departures through May 11; all Alaska sailings through July 1
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Request full refund and forfeit future cruise credit
- Cruise with Confidence policy for bookings on future sailings
- Cancelled sailings: all departures through May 31
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line has been emailed to affected customers.
- Cancelled sailings: all Europe departures through April 30, all Africa departures through May 31
- Future cruise credit for sailings that have been cancelled by the cruise line
- Relaxed cancellation terms for future sailings
- Cancelled sailings: all departures through May 24
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Cancelled ocean sailings: all departures through May 31; Crystal Endeavor departures through October 31
- Cancelled river sailings: all departures through June 1 and all departures featuring the 2020 Oberammergau Passion Play
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Crystal Confidence policy for bookings for future sailings
- Cancelled sailings: all departures through May 15
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Request full refund and forfeit future cruise credit
- Flexible booking terms for future sailings
- Cancelled sailings: all departures through April 28; Disney Wonder departures through June 29
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Temporary cancellation policy for future sailings
- Cancelled trips: all departures through April 30
- Future cruise credit for sailings that have been cancelled by the cruise line
- Relaxed cancellation terms for future sailings
- Cancelled trips: all departures through April 30
- Future travel credit for sailings that have been cancelled by the cruise line
- Revised cancellation terms for future sailings
- Cancelled sailings: all departures through May 14
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line (use the form provided to choose FCC or refund)
- Book with Confidence policy for bookings on future sailings
- Cancelled sailings: Norwegian coastal departures through April 19, global expedition departures through April 28
- Future cruise credit for sailings that have been cancelled by the cruise line (use the form provided to request the credit)
- Risk-Free Rebooking policy for select sailings
- Cancelled sailings: all departures through May 29
- Future cruise credit or refund policy for Miami sailings that have been cancelled by the cruise line
- Future cruise credit or refund policy for non-Caribbean sailings that have been cancelled by the cruise line
- Cruise Assurance Program for future sailings
- Cancelled sailings: all departures through May 10
- Request full refund and forfeit future cruise credit
- Peace of Mind policy for bookings on future sailings
- Cancelled sailings: all departures through May 10
- Request full refund and forfeit future cruise credit
- Travelers Assurance Program for bookings on future sailings
- Cancelled sailings: all departures through May 15
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Request full refund and forfeit future cruise credit
- Relaxed cancellation terms for all sailings
- Cancelled sailings: all departures through April 19
- Future cruise credit for sailings that have been cancelled by the cruise line
- Relaxed cancellation terms for select sailings
- Cancelled sailings: all departures through May 15
- Future cruise credit for sailings that have been cancelled by the cruise line
- Worry-Free Booking policy for all sailings
- Cancelled sailings: all departures through May 10
- Sapphire Princess through June 8; Sea Princess through August 23; Sun Princess through June 27
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line (use the form provided to choose FCC or refund)
- Cruise with Confidence policy for bookings made on future sailings
- Cancelled sailings: all departures through May 29
- Future cruise credit for sailings that have been cancelled by the cruise line
- Cancelled sailings: none
- Cancelled sailings: all departures through May 10
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Request full refund and forfeit future cruise credit
- Regent Reassurance policy for bookings on future sailings
- Cancelled sailings: all departures through April 10, 2021
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Cancelled trips: all departures through May 31
- Future travel credit for sailings that have been cancelled by the operator through April 23 and future travel credit for departures from April 24 through May 31
- Relaxed cancellation terms for future sailings
- Cancelled sailings: all departures through May 11; all Alaska sailings and sailings beginning and/or ending in Canada through July 1; Singapore departures through May 29
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Request full refund and forfeit future cruise credit
- Cruise with Confidence policy for bookings on future sailings
- Cancelled sailings: Scenic Eclipse departures through April 5, all river cruise departures through April 30
- Future cruise credit for sailings that have been cancelled by the cruise line
- Relaxed cancellation terms for future sailings
- Cancelled sailings: all departures through May 14
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line (use the form provided to choose FCC or refund)
- Book with Confidence policy for bookings on future sailings
- Cancelled sailings: all departures until May 7
- Cancelled sailings: all departures through May 12
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Relaxed cancellation policy for bookings on future sailings
- Cancelled sailings: select departures through May 11
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line has been emailed to affected customers.
- Cancelled sailings: all departures through May 15
- Rebooking offers for sailings that have been cancelled by the cruise line will be provided to affected customers.
- Relaxed cancellation policy for future sailings
- Cancelled sailings: all departures through May 8
- Future cruise credit for sailings that have been cancelled by the cruise line
- Relaxed cancellation policy for future sailings
- Cancelled sailings: all Europe departures through May 8
- Future cruise credit for sailings that have been cancelled by the cruise line
- Relaxed cancellation policy for future sailings
- Cancelled sailings: all departures through May 16
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Relaxed cancellation terms for bookings on future sailings
- Cancelled sailings: all departures through June 30
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
- Risk-Free Guarantee for bookings on future sailings
- Cancelled sailings: all departures through May 15
- Star Breeze through August 25
- Future cruise credit or refund policy for sailings that have been cancelled by the cruise line has been emailed to affected customers.
- Travel Assurance policy for bookings on future sailings